Privacy Policy

1. Who We Are

Velcora Media ("we," "us," or "our") is a social media management agency based in Corona, California. We provide done-for-you social media content creation, scheduling, and publishing services for local businesses. Our website is velcoramedia.com.

For questions about this policy, contact us at contact@velcoramedia.com.

2. Information We Collect

Information you provide directly:

• Name, email address, and phone number (via contact form or account creation)
• Business name, website, niche, and target audience
• Brand voice preferences, colors, fonts, and style guidelines
• Social media usernames and platform credentials (stored securely)
• Photos, videos, and other media you upload
• Content ideas and feedback you submit through the client portal

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our site
• Referring URLs

3. How We Use Your Information

• To create and deliver social media content tailored to your brand
• To publish posts to your social media accounts on your behalf
• To communicate with you about your account, content approvals, and service updates
• To send invoices and process payments
• To improve our service quality and content generation
• To respond to your inquiries and support requests

We use proprietary technology to generate content drafts tailored to your brand. Your brand data is processed internally solely for the purpose of producing your content. We do not sell your data.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share data only with:

• Cloud infrastructure providers — for secure data storage, authentication, and application hosting. Data is stored on US-based servers.
• Content generation services — your brand information is processed to create content drafts on your behalf.
• Social media publishing tools — used to schedule and publish approved posts to your connected platforms.
• Transactional email services — used to deliver account notifications and content updates.

We may disclose your information if required by law or to protect our legal rights.

5. Social Media Credentials

To publish content on your behalf, we may collect social media credentials or API access tokens. These are stored encrypted in our secure database and are used solely for publishing your approved content. You may revoke access at any time by contacting us or removing our app access from your social media account settings.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you cancel your service, we will delete your account data within 30 days upon written request. Published content on your social media platforms is not affected by account deletion.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Export your data in a portable format

To exercise any of these rights, email us at contact@velcoramedia.com.

8. Cookies

We use essential cookies only — for authentication sessions and theme preferences. We do not use advertising or tracking cookies. No third-party analytics tools (e.g., Google Analytics) are currently installed on this site.

9. Security

We implement industry-standard security measures including encrypted data storage, HTTPS, and row-level security policies on our database. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients of material changes via email. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact

For any privacy-related questions or requests: